Using Drupal: A Web Experience

Date: March 15, 2010

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Report Summary
The Drupal content management system (CMS) has gained a reputation for being a developer-
centric platform that is difficult to use. While Drupal does have usability issues, the overall
conclusion of this report is that the tools Drupal provides to accomplish the most common
administrative tasks associated with managing a website are all usable.
This report is divided into two areas of study: a usability guideline review and the stakeholder
review of Drupal usability.
The usability guideline review evaluates how well Drupal’s administrative tools adhere to a
subset of the Research-Based Web Design & Usability Guidelines1 that are specific to web-
based forms. Each of the forms Drupal provides to accomplish common administrative tasks
was examined individually to determine if they:
• Distinguish clearly and consistently between required and optional data entry fields
• Detect errors automatically
• Minimize user data entry
• Label data entry fields clearly
• Place labels in close proximity to data entry fields
• Label form buttons clearly
• Allow users to see their entered data
• Use radio buttons and checkboxes correctly
• Group data entry by method type
• Maintain proper tab indexing in forms

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